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  • HR shared service functions now have the credibility, tools and enablers to shape a new destination for their future. There has never been a greater opportunity to reflect on traditional perceptions, operating models, roles and responsibilities. It’s time to move on from HR Shared Services and become People Experience and Solutions Experts Our research consisted of a qualitative data survey, structured interviews with each participant and a review of the existing research on the future of shared services and HR service delivery technology. 
  • The report focuses on our findings in 4 key areas: Service offering – are we the jack of all trades? Structure – is there a silver bullet? Capabilities – how do we up our game? Mindset – are we our own worst enemy? It also provides guidance on what we believe are two major enablers for change: Data, analytics and insights Line manager capability

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